Why am I receiving a "contract" or "license" error message?

Overview: If you encounter a "contract", "max XXXX reached", or "license" error message, it typically indicates an issue related to the contract or license associated with your account and/or that module you are trying to access. Since contracts and license keys are managed within the platform and license keys are auto-generated based on active contract line items, an error can arise if there are discrepancies in the contract data or if a contract has expired or been modified. Below are the most common causes and solutions for resolving this issue..

Common Causes of "Contract" or "License" Error Messages:

1. Expired or Inactive Contract Line Item:

   • If your active contract line item has expired or is marked as inactive, the system may be unable to generate or validate the associated license key.
   • Solution: Verify the status of your contract in the system. Ensure the contract line item is active and has not expired. If the contract needs to be renewed, proceed with the renewal or contact your account manager for assistance.

2. Missing or Incorrect Contract Line Item:

   • The license key is generated based on the specific line items within your contract. If the relevant line item is missing or incorrectly configured, the system may fail to generate a valid license key.
   • Solution: Check your contract details to ensure all necessary line items are present and correctly set up. If any line items are missing or incorrect, you may correct those at this time, or contact your account team to update your contract.

3. License Key Generation Failure:

   • In some cases, the system may fail to automatically generate a license key, resulting in an error when attempting to use the module or function.
   • Solution: Ensure that the system has correctly generated a license key for each module to which you subscribe. You may need to reach out to support to manually regenerate the license key.

4. Contract Modification or Changes:

   • If there have been recent changes to the contract (such as modifications to line items, pricing, or other terms), this can sometimes cause inconsistencies in the license key generation process.
   • Solution: Review any recent changes to your contract and confirm that the updates were properly reflected in the system. Contact support if necessary to ensure the contract and license are synchronized.

5. Billing Issues or Payment Failures:

   • Unresolved billing issues, such as failed payments or overdue invoices, can affect your contract status and, by extension, the generation of a valid license key and or access to a specific module.
   • Solution: Check your account for any outstanding billing issues. Make sure that payments are up to date and that there are no issues with your payment method.

6. Contract or License Misconfiguration:

   • Incorrect contract configurations or mismatched data between the contract system and the license management module can lead to errors when generating or validating license keys.
   • Solution: Review your contract configuration for any discrepancies or errors. If needed, contact support for assistance with reviewing and correcting the configuration.

7. Software Activation Limit Reached:

   • Some areas have limits the amount of data that can be managed, such as users. If you've exceeded this limit, you may receive a "contract" or "license" error.
   • Solution: Review your contract to review if you have a maximum amount set, and verify you haven't exceeded this amount. Contact support if you believe that you haven't reached the contracted amount and are still receiving an error.

How to Resolve the Error:

1. Check Contract Status:

   • Log in to the CRT and review your contract details. Ensure that the contract line item related to your license is active and correctly configured.

2. Review Contract Changes:

   • If there have been any recent updates or changes to your contract, make sure those changes have been correctly reflected in the system. If not, contact your account manager for support.

3. Verify Billing Information:

   • Ensure all billing information is up to date and that there are no unpaid invoices or billing issues that could be causing the contract or license error.

4. Contact Support:

   • If the issue persists or you cannot resolve it on your own, contact the support team for further assistance. Provide the error message and any relevant contract details for quicker resolution.

Conclusion:

The "contract" or "license" error message typically indicates a problem with your contract and associated licensing. By following the steps above, you can troubleshoot and resolve the issue. If you continue to experience problems, don’t hesitate to contact customer support for further assistance.